Privacy Policy
Effective Date: August 10, 2026
Last Updated: August 10, 2026
At Maison (“Maison The Collective,” “we,” “us,” or “our”), accessible from maisonthecollective.com, respecting your privacy and protecting your personal information is fundamental to how we operate. This Privacy Policy outlines how we collect, use, protect, and handle your personal details when you visit our website, submit project inquiries, visit our showroom in Basalt, Colorado, or interact with our interior design services.
1. Information We Collect
We collect information directly from you when you interact with our website or services:
- Inquiry & Design Form Data: When you submit a project inquiry or contact form, we collect your name, email address, phone number, project location, estimated timeline, budget parameters, and any personal details or design preferences you provide in your message.
- Showroom & Store Interactions: If you visit our physical showroom, make a retail purchase, or request personalized product sourcing, we may collect billing, shipping, and payment information necessary to fulfill your order.
- Automatic Usage Data: Like most websites, our site automatically collects basic non-identifiable technical data, such as your IP address, browser type, device details, referring pages, and standard web analytics to help us improve site functionality.
2. How We Use Your Information
We use the information we collect strictly to deliver a personalized, high-touch experience. Specifically, we use your data to:
- Evaluate your interior design project needs and prepare for initial consultations.
- Respond directly to your inquiries and communicate regarding active client projects.
- Process store orders, white-glove deliveries, and customized sourcing requests.
- Maintain and improve the performance, security, and layout of our website.
3. Data Protection, Security & Encryption
We take the security of your personal data seriously.
- Encryption: All data transmitted through our website forms and checkout systems is protected using industry-standard SSL/TLS (Secure Sockets Layer) encryption protocols.
- Zero-Spam Policy: We maintain a strict no-spam guarantee. We will never sell, rent, trade, or lease your personal information to third parties or data brokers.
- Limited Access: Access to your inquiry details is strictly restricted to the core Maison team members responsible for managing your project or order.
4. Third-Party Service Providers
We do not sell your personal data. We only share essential information with trusted third-party service providers who assist us in operating our business, under strict confidentiality agreements. These include:
- Web Hosting & Security Platforms: To securely host our website and process form submissions.
- Payment Processors & Logistics Partners: To process credit card transactions and coordinate furniture shipping or white-glove delivery for store purchases.
- Analytics Providers: Basic, aggregated analytics tools (such as Google Analytics) to understand general website traffic trends.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience, remember user preferences, and analyze website traffic. You can choose to disable cookies through your individual browser options, though some features of the site may function differently as a result.
6. Your Rights & Choices
You have full control over your personal information:
- Access & Correction: You may request access to or correction of the personal data we hold about you.
- Data Deletion: You can request that we delete your personal information from our databases at any time, provided it is not required for active contractual or legal obligations.
- Opt-Out: If you receive marketing updates or announcements from us, you can opt out at any time by clicking the “Unsubscribe” link at the bottom of the email or contacting us directly.
7. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with an updated “Last Updated” date.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please reach out to us directly:
